1. Data Controller
Conduit Yarra operates as a sole proprietorship registered in Malaysia. Our principal place of business is 33 Jalan Tun Razak, 50400 Kuala Lumpur. For all privacy-related enquiries, contact us at privacy@conduit-yarra or by post at the above address.
2. Personal Data We Collect
We collect personal data only when you voluntarily provide it, or when it is necessary to deliver our services. This includes:
- Your name and contact telephone number
- Your email address
- Your property address (for the purpose of scheduling a service visit)
- A brief description of the work you are enquiring about
- Technical usage data collected via cookies (see our Cookie Policy)
We do not collect sensitive personal data as defined under the PDPA, such as health, financial account, or identity document information.
3. Purposes of Processing
We use your personal data solely for the following purposes:
- To respond to your enquiry and provide a service quotation
- To schedule and carry out a booked service visit at your property
- To deliver any written reports or summaries arising from a completed service
- To send service-related follow-up communications (not marketing)
- To comply with applicable legal obligations
We do not use your personal data for automated decision-making or profiling.
4. Legal Basis for Processing
Under the PDPA 2010, we process your data on the basis of your consent (given when you submit an enquiry or book a service), and for the performance of a service contract. Where required by law, we may also process data to comply with a legal obligation.
5. Data Sharing
We do not sell, rent, or trade your personal data. We may share limited data with trusted third parties only where necessary to deliver our service, including:
- Website hosting and analytics providers operating under data processing agreements
- Our technicians, solely for the purpose of fulfilling a booked service visit
All third parties we work with are required to handle your data in accordance with applicable Malaysian law.
6. Data Retention
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with legal or regulatory requirements. For completed service records, we retain data for a period of seven (7) years in accordance with standard business record-keeping obligations. Enquiry data that does not proceed to a booking is retained for no longer than twelve (12) months.
7. Data Security
We take reasonable steps to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include access controls, secure data transmission (HTTPS), and limiting access to personal data to staff who require it to perform their duties. No method of transmission over the internet is entirely secure; we cannot warrant the absolute security of any data transmitted electronically.
8. Your Rights Under the PDPA
Under the Personal Data Protection Act 2010, you have the right to:
- Access the personal data we hold about you
- Correct any personal data that is inaccurate or incomplete
- Withdraw your consent to the processing of your personal data (where processing is based on consent)
- Limit the processing of your personal data in certain circumstances
To exercise any of these rights, please contact us at privacy@conduit-yarra. We will respond to all valid requests within thirty (30) days.
9. Cookies and Tracking
Our website uses cookies for functional and analytical purposes. You can manage your cookie preferences at any time. For full details, please read our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal data.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.
12. Contact
For any questions or concerns regarding this Privacy Policy or our data handling practices, please contact:
Conduit Yarra — Privacy Officer
33 Jalan Tun Razak, 50400 Kuala Lumpur
Email: privacy@conduit-yarra
Phone: +60 3 2691 4738